Best experience of service from any dealership!!!!
Always receive the best service. Highly recommend.
I cannot stress enough about how well I am treated here! My life has become a beautiful ray of sunshine since purchasing my Lexus!
This review revolves around the service department. It has been by far the best experience I've ever had with a car dealership service department, and has made me very glad I bought my older model Lexus.The upsides are clear: this is not a business that survives by nickel and diming people. Little things like the loaner car and the wash were free, quotes were accurate, and there were no hidden costs. I've been used to non-luxury brands where the parts are cheap but they tack on extras without telling you everything. Not here. This place is upfront. The cost is reasonable, mid-level for labor with somewhat expensive parts, better than expected. I came out feeling like I was respected and could trust everyone there.The downsides: one thing I went in for was a diagnosis of an issue, and they couldn't duplicate the problem because it only happens at certain times and situations which I told them about but were not included in the mechanic's instructions. That's on my receipt. So I'm not totally convinced the diagnosis was done right. There were also some issues with contacting me: I require text over calls to keep from interrupting work, and they said they would text, but then called and refused to do anything else from then on. Annoying. Otherwise, this was a great experience. The car runs well and the problem hasn't crept back up yet, although this is only day two. Scott and particularly Stephanie, great job!
Friendly, great service
Shawn Matzinger was fantastic! He has helped my family purchase many cars from Eskridge. He is always ready to help at any moment. Very easy to schedule a time with. Will use him in the Future for my car buying!
I inquired about a certified used car online, I quickly received a response from a gentleman named Perry Burris and scheduled a test drive same day. Perry was not the sterotypical "car salesman." He was great to deal with, explained the features of the car, and was very friendly throughout the entire process. Perry quickly responded to any calls/emails I had for him. Great man to work with and made the car buying process an enjoyable one.
⭐️⭐️⭐️⭐️⭐️ ~ As promised to my wife for the survival of cancer and the what a pleasantly surprised of buying experience I have ever had with the dealership Earl Twigg was a Pro. of sale, he went above and beyond to make we’re happy with the car, and made sure that we understood everything we needed to know. Love the buying experience here at Eskridge Lexus of Oklahoma City. Thank you!
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