Courteous service and finishing on schedule as promised. Wonderful waiting rooms supplied with plenty of food and drinks for customers who are waiting. Of course, car wash service is very appreciated.
Very professional and helpful. Exceeded my expectations. Very friendly. Very confident that service was performed only as needed and not exploited. Very clean environment. Thank you.
The service took longer than estimated, but overall I received excellent service. Angelo is a great service rep. The waiting room and bathroom were very comfortable and clean.
Service and mechanics are very good. The dealership sets a high standard and is friendly! You look forward to seeing them! Lexus means quality and fun!
Return Customer….always a great experience from sales to finance! I just tell them what I am looking for and how much I want to pay and they make it happen.
Easy experience. Down side is hard ti schedule on line
We arrived at the okc airport at 7pm and couldn't get a rental car. Being in a bind, we called Eskridge Lexus to see about buying a car even though they were closing at 7:30. Shannon was happy to wait for us to get there and help us choose the car we most wanted. He even gave us a loaner to drive temporarily. The entire team was exceptional.
Adam was very good, polite and trustworthy. He always delivers , in fact the work was completed early and was better than expected. I always enjoy working with him, I know I will get quality work.
I cannot be more satisfied with this dealership. The attention to detail is outstanding. Everyone at the dealership is friendly and helpful. When I bought my car I bought the dealership as much as the car itself. Would highly recommend.
Excellent service. Very detailed and complete. Couldn't ask for a better experience. From start to finish I felt I was valued as customer. Wonderful experience.
I had a very nice Purchasing experience, Don Luman was great to work with, very professional….I will definitely come back on my next purchase….
Efficient Professional and Customer Service Focused. It’s always a pleasure during every visit. No matter what employee you encounter the service is always above par.
I needed to get service before I left town on vacation, they got me in that day and I was in and out within an hour.
Brian created a good experience in buying a new Lexus GX 460, I asked for some special things and he did them and more for me.
It’s always a class act at the dealership the service advisor kept me up to date on the progress of my repair. Angello gave me a choice of what loaner car I wanted to drive!
Great folks to deal with, helped with both sales and service. Worked with us to get exactly what we needed and found the car my wife wanted
Great service and TLC for the car and customer. The reps are courteous, very responsive to customer queries, and professional. I appreciate the information flow related to the mechanical condition of the car and the efforts of the service department to meet our needs. Well done.
Stephanie worked hard to get my car repaired even when it was not their problem. The service was great as well as working with the mechanic.
I worked with the service manager Wayne and Stephanie. Both were great to work with and would highly recommend. I will bring my vehicle back to you for future warranty and repair work if necessary.
As always everything was great. I had a problem with a tire got me in right away and took care of all my needs always a pleasure to come to Lexus
My cousin recommended Rick to help us look over a 2007 Lexus my son bought. He did a through review of the car and recommended a few things be done. Rick did a great job and was very helpful
Thank you Rick Frinch! The customer service is second to none! Great work and fast service! They make it so easy no matter if you wait or leave and pick up!
Excellent and courteous as usual! Christian was his usual thorough self in explaining what was to be done, and what was to be used. The car was washed and vacuumed and ready for pickup in a Lexus fashion!
Prompt and courteous. Angello is great. I was in and out in less time than anticipated. Made getting my car serviced a pleasant experience. Great staff
Thank you very much Omar and Christian for all your professionalism and assistance...Also, Stephanie was very helpful....you guys were outstanding and we appreciated the loaner during the service work...great experience for sure and also thank you for washing our vehicle and filling it up with gas...we have bought 3 vehicles from Lexus and will continue to do so in the future...Thank you!!!
Greg Fanning, service rep, provided the best service experience I've ever had. Professional, knowledgeable, and really caring for his customers. He is definitely worth recommending to any one.
Eskridge Lexus does a great job with service. They are very quick, efficient and always helpful. I plan to service my Lexus there every time.
I recently had my car serviced at Lexus OKC. Scheduling was easy and Rick French, my advisor was very knowledgeable and easy to work with. Very pleased.
The service department is extremely efficient and friendly. All planned auto services are explained well and the costs are described accurately before the work is done.
Great dealership. I’ve had back-to-back leases now, and there has been nothing but a positive experience, from sale to financing all the way to ownership, top-notch dealership!
Great dealership. I’ve had back-to-back leases now, and there has been nothing but a positive experience, from sale to financing all the way to ownership, top-notch dealership!
Great service. No hassle purchase. Salesman was very professional. Would definitely recommend this dealer and sales staff to other be car buyers. Great prep on the car at delivery.
I purchased a used car for my daughter. Earle was our salesman. Efficient, pain free process on all points- shopping, negotiating and financing. Highly recommend!
Rick French at Eskridge Lexus (Lexus of Oklahoma City) does a fantastic job. While, unfortunately, you cannot trust many people in business now-a-days, you can definitely trust Rick. He always acts in the best interest of his customers, wanting to make sure they receive the highest quality service. We continue to buy Lexus vehicles so we can continue to work with Rick. We know he is always going to insure our vehicles are well maintained and keep in a safe condition. We can’t say enough about Rick, the quality of work he insures and his trustworthiness. We overwhelmingly recommend ...
Went in for my 25,000 mi service and it was great. The service department is always friendly and helpful! Will be taking my car here in the future for additional services.
Excellent service as usual. Very professional team. Great at communicating and explaining issues in advance and as they arise during service. They do a great job of getting me in and out in a timely manner.
Despite appointment mixup issue was resolved and everything was done professionally and efficiently. Had an oil change a new air filter replaced. Also, washed and vacuumed my Lexus.
Great, prompt service. The best experience at a dealership I have ever had.Angello hankins was great. Very happy I visited this dealership.Thank you.
Always excellent service they are honest and very courteous. Also a great product. Clean waiting area nice and quite if you need to do work.
I very much appreciate the excellent service provided by Eskridge Lexus. Service Advisor Greg Fanning has consistently provided thorough explanations and good advice on any service my RX 350 needs.
I have bought 4 cars from this dealership over the years and use their service dept only for service. They are a great dealership. Very helpful and friendly. I highly recommend them.
Check-in went smoothly. Informed about the cost & later sent a short video of how the maintenance service went & that every thing checked out okay. Picked up the car as promised & clean.
Angelo was very helpful and fast. Would recommend him and the dealership again. Eskridge in OKC is a very nice Lexus dealership. Would use their service department again.
Courteous, and very informative with an explanation of services to be done, cost of the service and estimated time. We appreciate that we're always offered a loaner vehicle.
Angello is always very friendly and courteous. He is an asset to your dealership. I am always very satisfied with Eskridge service. It is nice to have confidence in your service department.
Excellent overall services. We waited in waiting room until service was completed. It didn’t seem quite so long, since coffee and refreshments were available to customers.
Thank you for the great service Greg and Greg! You did a great job saving me money and getting the job done quickly. I appreciate your help!
My experience at Eskridge Lexus today was awesome. Art did an exceptional job. He explained the service to be performed. Work was done in a timely manner and questions regarding tech devices were answered adequately.
My Lexus needed body work. Lexus Collision was able to get me an estimate quickly. Repairs only took less than two days. Appreciate the great service.
Awesome experience! Everything went smoothly thanks to Mario and Steve Tompkin. Mario helped me with the trade and incentives for my new ES 350. Every thing was out in the open and he were honest and professional. Gotta love Mr. Tompkin for not pushing us to buy extended warranty and stuff, instead, he let us chose what to buy and explained to us what each options mean. I really like Mr. Sky for helping me out with the technology stuff like setting up my Lexus acct, setup my memory seat and connect my phone to Bluetooth. Overall my experience were very ...
My comments relate to the outstanding customer service that I received from my customer service representative Greg. He went out of his way to make sure that the part that was needed for my car was covered under my extended warranty immediately. Every step of the way he was on it and worked exponentially quick. On top of everything else his professionalism and kindness made my experience to bring my car in for service such a positive experience.
This was the easiest repair service I’ve ever experienced. Very professional and good to deal with. 10 out of 10. Jeremy is the best.
The purchase and first service experience was everything an upscale auto dealership should be. We were very pleased. The gift cookies that were sent was very thoughtful. Keep up the good work!
I scheduled a thirty thousand mile maintenance and requested four new tires. I experienced a most enjoyable ride home! Thank you for the excellent customer service!
Great dealership, friendly non-pushy salesman. Our third Lexus. Easy to schedule service on the internet, very easy check in at the service department. Very comfortable waiting area with good coffee. Greg took very good car of me and I had a pleasant experience.
I received exceptional service and care from Omar. The wait time was what was expected for the the fix of the door handle. Overall experience was pleasant.
We own two Lexus vehicles which this dealership keeps in good repair. The service has always been performed in a professional and satisfactory manner. We are very pleased with Eskridge and employees such as Omar who go above and beyond to keep us informed of the progress of repairs.
Lexus service department has very good customer service. You drive your car up, a person meets you, greets you, get the miles of your car and refer you to whom ever appt was made with. Next, Rick French or any agent will listen, verify your service, problem, give you an estimate and time and also they keep you updated on the service being performed. Great Service!
They to everything they can to help you. I really appreciate it. For us ladies it is very satisfying knowing they go above and beyond to help you
Excellent staff, they are all so friendly and helpful. They were able to service my car in under an hour. Brandon was great and called me as soon as my car was ready.
I recently purchased my first Lexus. I took it to Eskridge Lexus for warranty work. Omar Arguellez was my Service Consultant. His performance was top notch. He was extremely knowledgeable, accommodating and kind.
Very pleased!! Greg did an excellent job checking in my car and having a loaner vehicle ready for me. My car was ready the next day and looked super clean, even filled up my gas tank. Thanks again!
I have dealt with the service department at Eskridge Lexus for over ten years. They have always been professional and friendly. They accomplish work usually within the estimated time and price quote. They have never tried to “upsale “ only giving me parts and service that were actually required.
Christian is a witty, articulate, knowledgeable person and he uses those talents to inform guests of their specific car facts. He was easy to work with and I appreciated his help.
Had a problem with the trunk and I called and spoke with Tim Flint, a tech specialist. After no resolution, he said he would come to my house to get it resolved. That is exactly what he did. One of the nicest young men I’ve dealt with.
I bought my car from this dealership, and every service experience since has just reinforced that I will be back here for my next purchase too!
Even when I have not yet purchased my dream vehicle . I’m sure will come from these guys . Great , kind, value. Thank you
Angello is very friendly and always smiling every time i come in. He is a big help. I never leave disappointed. Would recommend. Thank you.
We dropped in unexpectedly at Eskridge Lexus OKC for an issue with our phone/car connection. Although it was lunchtime Christian went out of his way to personally help solve the issues on our ES 300H. He had us back on our way in a matter of minutes not an hour wait. This is a big shout out to Christian our Service Consultant and his efforts.
This place is top drawer. My salesman was Nathan Gardner. His service was outstanding.......no pressure....very informative...spent plenty of time with me. I highly recommend him.
My husband and I had an awesome FIRST new car buying experience at Eskridge Lexus. Our sales associate Garis was amazing! I highly recommend this dealership to anyone .
Always excellent service, staff is very professional, setting up appointments are easy to do... Love the services on third Tuesday for ladies Eskridge Lexus of Oklahoma City is an awesome company to do business with.
Purchased a CPO 2014 RX 350 from Sonny in May and had a wonderful experience. He was not pushy at all and allowed us ample time to make our decision. Would use him again in the future! Went in for 5,000 mile oil change and service in September and spoke with Rick. He was so polite and helpful. He made the process very pleasant. Would recommend Eskridge Lexus for both sales and service.
No pressure, Shannon allowed you to do all the talking and tell him what you wanted. Shannon Brown was attentive to all of my wants. Dealing with the financial person it was the same thing he did what you wanted and there was no change in price of the vehicle, and no hidden fees are markups.
Shannon Brown is the one to see at Lexus. He’s thorough, knowledgeable, and pleasant to work with. I highly recommend him for your new car purchase
Sonny was great! Very quick and easy process. Answered all questions, was not pushy, explained benefits of purchasing the car I was interested in vs other like models
Mario was so helpful and didn't put any pressure on me to buy. Great car-buying experience! I'd definitely recommend this dealership if you're in the market for a new or used Lexus in the OKC area.
Everyone at Eskridge treats us great and Stephanie in Service is absolutely excellent. We have a great experience every time we go. Their facilities are also top notch.
My late husband and I have purchased 4 cars from dealership over past years have always been pleased with Eskridge and service . So keep up good work. Only problem I had recently was somehow they disconnected my I phone from car but my neighbor helped me to reconnect. So in future when I leave will get IT person to help me if anything wrong I did call him when that was discovered ect otherwise all things ok
I have a very demanding career with very little time throughout the day. Mario was able to communicate with me via email during the whole sales process. We signed papers in less than 30 minutes and then was given a thorough run down of the vehicle. With test drive and papers, I spent less than 60 minutes in the dealership. I made it very clear that this processes needed to be FAST, REMOTE and EASY in order for me to close the deal- Mario delivered 100%. Their service reputation also won me over. Mario’s professionalsim changed my car buying decision from Audi ...
Treated honestly, respectfully and straight forward manner with no pressure. I feel very comfortable with the options presented and efforts made to be accommodating to our comfort and requirements.
I purchased my vehicle with Eskridge Lexus - a 2006 330ES and have serviced it at this same location due to the wonderful person named Ray Shannon in Service Department. Ray is always professional yet gives you his undivided attention whether you are making direct contact or over the phone. Ray listens! Ray has a calming manner and explains in detail how he can help you with your maintenance issue(s). I tend to get worked up when I take it in and get estimate on the number of items that the mechanic has noted on the work order. Ray takes ...
Very professional! Bought our third vehicle using Curtis Dorman as the salesman, cannot say enough positive things on how we were treated each time, highly recommend, if fact, I have done it twice in the past week!
I had a wonderful experience with this dealership! Mario was my salesman and he was a man of his word and very knowledgeable about the product! I bought three cars in a two week period. A Lexus, Subaru and an Toyota. This experience was the best one of the three. Mario made it a complete delight!
Earl was the salesman that helped us. He is a top notch guy. Took amazing care of us. I was prepared with my own financing and they helped us through the whole purchasing process. I would recommend these guys, and I don't do that with most dealerships.
Nathan Gardner was so easy to work with, and made my buying experience easy and no pressure. Definitely would recommend him and this dealership. Love my NX300.
great service-no pressure. Perry Burris was great with us. Did some research prior to going and he showed us everything we asked. he really knew his stuff! will definitely recommend Not only Eskridge but to talk with perry!
Great experience with this purchase. Staff was attentive and caring . Dealership was impressive with a customer service attitude I would recommend this dealership without question
We use Eskridge Lexus for service/parts when we visit family in OK. On a very short visit recently, our 40,000 mile was due. Omar got us in on a Saturday morning bright and early (as requested), provided cheerful and speedy assistance, and we were back out an visiting family and enjoying our day before we could scarcely have a complimentary pastry and espresso in the enormous and comfy waiting area. Omar goes the extra mile!
OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for this particular request. As of the present I believe I have purchased about 8 vehicles from Lexus via this dealership. Up until this car all my prior purchases were with one sales person who over the years I developed a good relationship with. In about 2014 he retired so I asked him for a name of someone he would recommend and without pausing he said “contact Shannon Brown!” In 2016 I contacted Shannon, told ...
Garis Diffee is very professional with great customer service abilities. It is without hesitation, I highly recommend him to anyone interested in purchasing an automobile. Carol
Angello Hankins, my service advisor at Eskridge Lexus, Oklahoma, makes having my car serviced very easy and efficient. The entire process at Eskridge is streamlined and very customer oriented and friendly. Great job Eskridge Lexus!
Have owned a Lexus for 12 years. Ray Shannon, Eskridge Lexus Service, takes care of my servicing. He's excellent, honest, trustworthy and reliable. I'm happy.
Garis Diffee was helpful and knowledgeable without the pressure to buy. I knew what I wanted and he helped me get there with a tenth of the guff presented at other dealerships. He helped make the purchase as seamless and quick as could be done. I'll be a repeat customer.
Very helpful and accommodating. We were able to make decision quickly and without hassle. Thanks for the experience in helping my husband and myself without a lot of stress.
Friendly and efficient staff. Great overall experience.
My salesperson Gabe Diffee was an excellent salesperson. Very nice, respectful and informative. I fell in love with the car after test driving. MR. Diffee made the sales process easy and quite painless. He made a very positive impression.
Very pleasant experience at Eskridge Lexus of Oklahoma City. Overall everything went very smoothly from start to finish. We were able to get our car the same day we went in and drove it home the same day. We are very happy with our purchase.
They are so easy, low pressure, and classy. You know you are a valued customer when you are there.
Great communication and excellent customer service throughout the entire buying process!
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